What should I do if I can't find the silicone cup in my order?Updated 4 months ago

If the silicone cup is not immediately visible upon unboxing your order, please check again by looking closely inside the wand box. The cup, which is a soft green color, is compactly folded and closed in a circular shape for easy storage, and it is typically tucked within the confines of the wand box for convenience. Since it is designed to be collapsible, it may not be immediately noticeable.

If after a thorough search you still cannot find the silicone cup, please do not worry. You are advised to take a few photos of the package and its contents as you received them and send these to us. We will then examine the situation closely and ensure a swift resolution. Our customer support team is committed to your satisfaction and ready to assist you promptly.