Why Am I Getting a "Used Wand" Error Message?Updated 2 months ago

A "Used Wand" error typically arises when a wand is inserted into the analyzer more than once. Here’s how to address this issue:

1. Use a New Wand: Try testing again with a fresh wand.
2. Reset the Monitor: If the error persists, reset your monitor by inserting a pin into the reset hole, then retest using a new wand.
3. Contact Us for Further Assistance: If the issue continues, please reach out to us with a video of the entire testing process, including the reset and use of a new wand. Our technical team will promptly review your information and provide a solution.