Flex Payment

How do I pay with my HSA or FSA card?

To use your HSA or FSA debit card, add products to your cart as usual. At checkout, select “Flex | Pay with HSA/FSA” as your payment option, enter your HSA or FSA debit card, and complete your checkout as usual.

What is Flex and what is their relationship with Mira?

Mira has partnered with Flex to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA). This means you can now use your HSA or FSA debit card to buy Mira products with pre-tax dollars, resulting in net savings of...

What if I don’t have my HSA/FSA card available?

If you don’t have your HSA or FSA card handy, still select “Flex | Pay with HSA/FSA” as your payment method. Enter your credit card information and Flex will email you an itemized receipt to submit for reimbursement.

Why isn’t Flex showing up as a payment option?

The key here is to make sure you are logged out of Shop Pay. One of the easiest ways to do this is to go through checkout in an incognito window.

My HSA/FSA card keeps declining. What’s going on?

HSA/FSA cards are debit cards and so the most common reason for declines is insufficient funds. Reach out to your HSA/FSA administrator to confirm your balance.

I submitted my Flex itemized receipt for reimbursement and my FSA requires more information.

Please forward us the request from your FSA and we will work with the Flex team to issue you a new receipt.Reach out to us via chat or email ([email protected]).

I didn’t receive an email from Flex with my receipt. What do I do?

Reach out to us via chat or email ([email protected]). We will reach out to Flex’s team and have them re-send your receipt.

My purchase receipt from Mira has a different number than what my FSA was charged. How can we resolve it?

Our apologies for the discrepancy, reach out to us via chat or email ([email protected]). We'll review the charges and get back to you with details of the refund, if that’s the case.

Why do I need to provide Mira with health information?

In order to qualify to use your HSA or FSA card for Mira products, the IRS requires you to have a Letter of Medical Necessity. Mira has partnered with Flex to enable asynchronous telehealth visits as part of our checkout. Within 24 hours of your...

What is a Letter of Medical Necessity?

This letter is basically a note from a doctor saying that you are purchasing an item to treat or manage a medical condition.

Do I need to do anything with my Letter of Medical Necessity?

You should keep it on file for at least three years in the event of an IRS audit of your HSA or FSA account. Occasionally, FSAs may ask for the Letter to confirm eligibility of your purchase.

Can you re-write my Letter of Medical Necessity in my husband's/friend's name? I used their card for the purchase.

Unfortunately, not. The individual who completed the checkout flow also completed an async telehealth visit with one of Flex’s providers in the background.To change the details on the Letter of Medical Necessity, we can issue you a refund and your...

The date on my Letter of Medical Necessity is one day different from my receipt.

Thanks for letting us know! This may be a time zone issue. Please reach out to us via chat or email ([email protected]) we’ll contact our partners at Flex to see if they can re-issue the Letter with an updated date.

My FSA says I need [a product name, NPI number, other info] added to my Letter for approval.

Generally, we’re not able to accommodate one off requests but we will reach out to our partners at Flex and see if we can accommodate your request.

I want to use two HSA/FSA cards to pay my purchase at Mira. Is there a provision for that? Or is there a workaround to provide that?

Unfortunately, this isn't a supported option today. If you have insufficient funds in a single HSA or FSA account, you can instead enter a credit card on the Flex checkout page. You will receive their itemized receipt and Letter of Medical...

Is sales tax covered by HSA/FSA funds, or is it treated separately?

Sales tax for eligible items is also covered by HSA/FSA funds. If you have a split cart, the tax will be divided among the cards based on the items.

Can old (non-Flex) customers use their order confirmation email to apply for HSA/FSA refunds?

For Health Savings Accounts (HSAs), consumers can use an itemized receipt for reimbursement anytime after they have made the purchase, even if it is many years later.For Flexible Spending Accounts (FSAs), most accounts require that the purchase...

Can a customer purchase a product now and apply for FSA reimbursement in the next calendar year?

The ability to apply for FSA reimbursement in a future calendar year depends on the policy of the specific FSA provider. Most FSA administrators require that the purchase be made during the time of coverage. For example, if the FSA coverage is for...