How do I request a return?Updated 11 days ago

To request a return, please contact us with the following details:

• Your order number

• Photo or video evidence showing the product’s condition including the LOT number for verification.

• A brief reason for your return request

US Returns

• If you request a return label from us, a $9 shipping fee will be deducted from your refund.

• A 15% restocking fee applies to cover handling costs.

International Returns

• Customers outside the U.S. are responsible for return shipping costs.

• A 15% restocking fee applies to cover handling costs.

🚚 Using Your Own Shipping Service Prefer to use your own trackable shipping service? You can! Simply send the package using a trackable method and provide us with the tracking number once shipped.

💡 Important: Before sending your item back, always reach out to our team to get return approval. This ensures a smooth process and prevents any refund delays.