Cancellation & Refund Policy - Mira Monitor & Mira Basal Body Thermometer

Cancellation & Refund Policy - Mira Wands

Cancellation & Refund Policy - Mira Hormone Health Clinic for Fertility

Cancellation & Refund Policy - Mira Panorama Fertility Lab Test

Cancellation & Refund Policy - Mira Supplements (Mira Prenatal Multi-Vitamins, Mira PCOS Supplements, Mira Pregnancy Tea, Mira Fertility Tea)

Cancellation & Refund Policy - Non-Mira Products (BioGenesis™ Fertility Lubricant, YO Male Fertility Sperm Test, ExSeed Sperm Test Kit)

Still have questions? We are here to help!

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Mira

Cancellation, Refund & Warranty Policy

I have some health issues. Can I use Mira to help me get pregnant?

Does Mira work with advanced maternity age (40+)?

Does Mira work with Endometriosis?

Can I use Mira if I take Clomid?

Can I use Mira if I have an ovarian cyst?

Can I use Mira if I take Metformin or Letrozole?

Taking medicine/ Health issue

Can I use Mira if my cycles are irregular?

I have PCOS, can Mira help me?

Irregular cycles and PCOS

I'm postpartum. Can I use Mira?

I'm breastfeeding. Can I use Mira to track when my ovulation will get back?

Breastfeeding/Postpartum

Will Mira be helpful if I'm going through IVF/IUI?

IVF/IUI

How should I choose my first Mira Kit?

Which Mira wand should I choose?

How to choose?

Is Mira right for you?

I'm trying to get pregnant. How can Mira help me?

How Mira is different from “numeric OPK” like Oova, Modern Fertility, Inito?

How does Mira differ from OPK/Ovulation predictor kit?

How is Mira different from BBT thermometers?

How is Mira different from OPK?

How is Mira’s technology different?

How does Mira work?

What fertility hormones does Mira measure?

When do I test?

How do I test?

How many wands do I need per cycle?

How to understand the fertility score?

Mira's algorithm

I see a surge in the morning and it is back to none in the afternoon.

If my LH surge is low, does that indicate weak ovulation?

What are the LH hormone ranges of High/Medium/Low?

I'm pregnant! Can I test hCG?

Can I test without the Mira App?

I don’t know my cycle length, what do I need to enter?

I have a miscarriage recently, when can I start testing?

Can I test with a urine sample other than my first-morning urine?

Will my test work if I don’t submerge the wand to the ‘max’ line?

What do I do if I miss a testing day?

How do I use Mira?

Downloading the Mira App

What is Mira App and what features does it offer?

Key Features of Mira App:

Does Mira App work with Android phones?

Do I need the Mira Hormone Monitor to use the app?

Can I change the language of the Mira App?

How to invite a partner?

Where do I find my cycle analysis?

How do I change the email associated with the Mira account?

I haven't got a period for a long time, how can I set the cycle length and period date?

Mira App Update: New Home Page Design

Mira App Update: Wand-dipping Timer

Mira App Update: Direct Access to BBT, Mira Hormone Monitor, and Logs

How can I download the app if it's not available in my country?

General App Information

How do I Sync Data from Mira Hormone Monitor to Mira App?

How do I select two or three hormones on the chart screen?

I didn’t have my period yet but it’s in the calendar, what to do?

How to remove predicted period?

How to know if I ovulated?

When is the best time to try to conceive?

How Mira App predicts my fertile window?

Why prediction of my ovulation and fertile window moves?

Why do I need to test after confirming my ovulation?

How to manually add results from Mira Hormone Monitor?

Manually Add Your BBT Results

How to manually change the date of my ovulation?

How to generate a Doctor’s Report?

How to add my symptoms?

How to delete my Mira Monitor results?

What is fertility status and fertility score?

How do I export charts?

How to Compare Your Chart

How can I edit my period dates?

Data and Hormone Results

When should I test?

What happens if I skip recommended tests?

How to see numbers for all days on my chart?

How to read Mira Tips?

How to compare my chart?

How to know if my hormone results are normal?

How long should I dip the wand?

How will I know which wand I need to test with?

Testing

How to manage my Mira App account?

How to change my fertility goal?

How to manage my notifications?

How to sign up to a Partner Account

How can I share an updated report with my consultant?

Account Management

It's difficult for me to use my first-morning urine to test with two different wands. What should I do?

Data not Syncing While Mira Hormone Monitor and App Connecting

I need to uninstall and reinstall the App. Will I lose my data?

Troubleshooting Bluetooth Pairing Issues with Mira Hormone Monitor

Fixing Mismatched Dates in Mira Hormone Monitor and App

How to delete my Mira App account?

How to Change Reminder Settings

Can I change my ovulation day in the Mira app?

Troubleshooting

Mira App

What should I do if my package is marked as delivered but I cannot find it?

How do I handle an order if I forgot to apply a promo code?

What happens when I refuse my order.

Should I pay import duties and taxes?

Free shipping policy

Is the packaging discreet?

How can I track my order delivery?

How long it will take to get Mira?

Do you ship worldwide?

Return & Restock Fee

I have entered a wrong address

Shipping

Who is NoFraud?

Why am I receiving communication from NoFraud to confirm a transaction?

What should I do after confirming a transaction with NoFraud?

Will NoFraud ever request my personal information?

Can confirming a transaction with NoFraud cause delays to my order?

What should I do if I didn't make the transaction in question?

NoFraud

Orders & Shipping

Do you have financing options?

Financing options

What is a Health Savings Account (HSA)?

What is a Flexible Spending Account (FSA)?

Are Flexible Spending Accounts (FSAs) & Health Savings Accounts (HSAs) only available in the United States?

What are the tax advantages of Flexible Spending Accounts (FSAs) & Health Savings Accounts (HSAs)?

What expenses are eligible for reimbursement with Flexible Spending Accounts (FSAs) & Health Savings Accounts (HSAs)?

Are Mira products eligible for reimbursement with my Flexible Spending Account (FSA) & Health Savings Account (HSA)?

How do I get reimbursed if I can't use my Health Savings Account (HSA) or Flexible Spending Account (FSA) card to purchase Mira?

What should I consider regarding the timing of my purchase with my Health Savings Account (HSA) or Flexible Spending Account (FSA)?

Can I pay for Mira with my Flexible Spending Account (FSA) & Health Savings Account (HSA) card?

Flexible Spending Account (FSA) & Health Savings Account (HSA)

How do I pay with my HSA or FSA card?

What is Flex and what is their relationship with Mira?

What if I don’t have my HSA/FSA card available?

Why isn’t Flex showing up as a payment option?

My HSA/FSA card keeps declining. What’s going on?

I submitted my Flex itemized receipt for reimbursement and my FSA requires more information.

I didn’t receive an email from Flex with my receipt. What do I do?

My purchase receipt from Mira has a different number than what my FSA was charged. How can we resolve it?

Why do I need to provide Mira with health information?

What is a Letter of Medical Necessity?

Do I need to do anything with my Letter of Medical Necessity?

Can you re-write my Letter of Medical Necessity in my husband's/friend's name? I used their card for the purchase.

The date on my Letter of Medical Necessity is one day different from my receipt.

My FSA says I need [a product name, NPI number, other info] added to my Letter for approval.

I want to use two HSA/FSA cards to pay my purchase at Mira. Is there a provision for that? Or is there a workaround to provide that?

Is sales tax covered by HSA/FSA funds, or is it treated separately?

Can old (non-Flex) customers use their order confirmation email to apply for HSA/FSA refunds?

Can a customer purchase a product now and apply for FSA reimbursement in the next calendar year?

Flex Payment

Payment, Financing

Why isn't my discount code working?

Subscription orders: Is there a limit to how many loyalty points I can redeem at once?

How do I start a subscription with Mira?

What are the benefits of subscribing to Mira products?

Will I receive any discounts or promotions with my subscription?

How much can I save monthly by subscribing to Mira products?

How do I ensure I receive the maximum savings with my subscription?

Can I apply a promo code AND loyalty points to a subscription order?

Are there any commitments or contracts when I subscribe to Mira?

Can I change or modify my subscription after I've subscribed?

How often will I receive my subscribed products?

How do I cancel my subscription?

How can I snooze (and reactivate) my subscription?

Can I skip a delivery if I don't need my products for a certain month?

Can I change the delivery frequency of my subscription?

What if I want to add or remove products from my subscription?

What happens if I need to update my shipping address?

How can I update my payment method for my subscription?

Are there any hidden fees associated with my subscription?

I made an order containing a subscription and a one-time purchase. How are the shipping fees calculated?

I’m already subscribed to a wand, but after subscribing to another type of wand, I noticed duplicated shipping fees. How do I fix this?