Yes, you can cancel your order for BioGenesis™ Fertility Lubricant or Yo Male Fertility Sperm Test or ExSeed Sperm Test Kit before it has been shipped. If your order has already been shipped, cancellations are not allowed, and all sales are...
No, due to the nature of the products, returns are not accepted for BioGenesis™ Fertility Lubricant or YO Male Fertility Sperm Test or ExSeed Sperm Test Kit. Please ensure the accuracy of your order before confirming the purchase.
Yes, if you cancel your order for BioGenesis™ Fertility Lubricant or YO Male Fertility Sperm Test or ExSeed Sperm Test Kit before it has been shipped, we will issue a refund.
In the unlikely event that you receive damaged or incorrect products, please contact us for assistance. We will help address the issue and provide guidance on the next steps.
Refunds will typically be processed within 3-5 business days and automatically applied to your original method of payment. Please note that additional processing time by your bank may apply.
No, refunds are not provided for BioGenesis™ Fertility Lubricant or YO Male Fertility Sperm Test or ExSeed Sperm Test Kit once the order has been shipped due to the final sale policy.
You can find detailed information about our cancellation, refund, and warranty policies on our website. Alternatively, you can contact our Customer Support team for assistance.