How do I request a return?Updated 42 minutes ago

To start a return or exchange, use Mira’s Returns Portal. The portal will guide you through the request and provide the next steps.

You do not need to contact our support team first or send photos, videos, LOT numbers, or a written reason to begin a standard return request.

Before you start

• Submit your request within 20 days of delivery.
• Products must be unopened, unused, in their original condition, and have intact seals.

Return shipping and fees

• If you purchased Free Returns at checkout, the return shipping label is provided at no cost.
• If Free Returns was not purchased or was unavailable, the applicable return shipping or restocking fees are shown during the portal process.
• For international orders, return shipping costs may apply. Original shipping, handling, VAT, and customs fees are non-refundable.

For damaged, defective, or other exceptional cases, the Returns Portal will indicate whether additional information is needed.